Archive for the ‘Campaigns’ Category



English (or Any Language, Clean and Simple) in the Context of Social Media »


| by David Pinto on November 5th, 2009 | 2 Comments »

It’s Like, You Know.  And PLEASE don’t “tow the line”, when a “toe” will suffice.

[a word of warning before you read on: I've already been hit with feedback that this is a bit of a heavy rant.]

To that I say: And rightly so.

Why?

Partly because it’s worthwhile re-reading that excerpt below. But also because it’s become increasingly common to see horrendous typos and lackadaisical attitudes when it comes to social media (SoMe) communications. I mean, we’re now down to just 140 characters or less, so is it too much to ask for some level of accuracy (and in turn, a bit of respect for the audience)? When you see an update from a “senoir” executive and he’s referring to earnings as “bellow” expectations (really not surprising, given this rather poor attention to detail), it’s enough to make one shout, if you catch my drift. The odd mistake or “mistype” may clearly be excused, given that the need for speed and tiny keypads are much the norm today. However, consistently poor use — and abuse — of the language comes across as blatantly unprofessional. In the worst case, it may even put some customers off .

SO, please do be careful before you hit that send, save, submit or update button. 

Here are 6 guidelines to remember when blogging, tweeting, texting and whatever one wants to achieve over the SoMe space that still stand true:

 

1. Never use a metaphor, simile, or other figure of speech which you are used to seeing in print (the word “print” is used loosely here)
2. Never use a long word where a short one will do (hmm…great advice for tweets and texting!)
3. If it is possible to cut a word out, ALWAYS cut it out (ditto)
4. Never use the passive where you can use the active.
5. Never use a foreign phrase, a scientific word, or jargon if you can think of an everyday English equivalent.
6. Break any of these rules sooner than say anything outright barbarous.


I’m sure you’ve figured out these were written much before instant messaging, texting, Twitter, Facebook, etc., came on the scene. In fact, the guidelines are from a 1946 Orwellian essay! 60+ years on, they still make a lot of sense. 

Brilliant excerpt follows:

 

Our civilization is decadent and our language — so the argument runs — must inevitably share in the general collapse. It follows that any struggle against the abuse of language is a sentimental archaism, like preferring candles to electric light or hansom cabs to airplanes (or letter writing to Twitter?). Underneath this lies the half-conscious belief that language is a natural growth and not an instrument which we shape for our own purposes.

Now, it is clear that the decline of a language must ultimately have political and economic causes (potentially social too): it is not due simply to the bad influence of this or that individual writer. But an effect can become a cause, reinforcing the original cause and producing the same effect in an intensified form, and so on indefinitely. A man may take to drink because he feels himself to be a failure, and then fail all the more completely because he drinks. It is rather the same thing that is happening to the English language. It becomes ugly and inaccurate because our thoughts are foolish, but the slovenliness of our language makes it easier for us to have foolish thoughts.

 

The point is that the process is reversible.

 

Modern English, especially written English, is full of bad habits which spread by imitation and which can be avoided if one is willing to take the necessary trouble. If one gets rid of these habits one can think more clearly, and to think clearly is a necessary first step…

 

I look forward to your thoughts, counter-arguments, bellows (no, really) and rants in the comments below. If you dare, read the complete—and rather valuable–George Orwell “Politics and the English Language” essay here.

 

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Web Presence Need a Good Ol’ Smack? »


| by David Pinto on March 20th, 2009 | No Comments »

Sunrise - Sernabetim Beach, Goa, India

So I’m smack in the middle of my vacation with the extended family (intentionally without cellphone/laptop) enjoying the rustic scene at  in Goa, India. Then, disaster strikes. My faithful Sony camcorder, with which I’ve captured many memories/antics during our travels, starts to act up for no apparent reason. Of course, this had to happen miles away from anything except palm trees and the clear blue sea. I should be relaxed in sheer bliss, but now I’m stressing out trying to get the *&^% thing to work. And hey, I’m an engineer, so I’m consumed with finding an immediate solution to the problem (driving the rest of the clan crazy in the bargain). My four-year old is going on his first ride on an elephant, and I’m getting a “C:31:23” error…

What’s all this got to do with Web Presence Management…and what is WPM, you may ask?  There was a time when your brand’s web presence was on a simple multi-page, static brochure-ware website. You built it and visitors/customers came. But then traffic that mattered tapered off, despite your best efforts to keep things dynamic. So what happened? Fast-forward a few years, and you find that of the important “fish” are now in their own favorite ponds. Your customers – and potential leads — talk about you “out there”.  Often enough to spread the word – good or bad – about you. Perhaps some of these words catch your attention. More likely, though, the conversations may never reach you (or even worse, spiral out of control and come to your attention too late).

Back to the beach. Luckily enough, India has leapfrogged an entire telecom generation, avoiding laying out swathes of fixed-line copper infrastructure. So while most folks across the country have no idea about DSL/broadband access except in the major cities, you’ll come across locals in the remotest corners of the country abusing their mobile phones to the utmost. My mobile warrior was Anthony, one of the colorful local fishermen (in the photo) whom I had befriended for our daily source of fresh nutrients, and who supposedly used his connection to get local weather and find out where the fish were en masse. Before you could say the words “fresh fish!”, Anthony had me connected to outside world and (whew!) the Internet. Normally, if technical difficulties had struck  in one of the big metros, I would’ve called a Sony service center and got the camcorder repaired under warranty by a technician. Given my remote location, I went to the Sony website for help. This was like trying to find a specific seashell somewhere along the seven miles of beach stretching out on either side of where I sat with my toes in the sand.

My next step, which in retrospect  should obviously have been the first one, was to type in “C:31:23” in my search engine of choice. Voila…links to scores of discussion forums and communities/blogs with people sharing the same problem. A quick glance at the top few results seem to suggest the BEST SOLUTION is to remove the power and — I quote verbatim from just one of the threads here: “…This may seem silly, but it worked for me. Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.” I was a bit leery about whacking my $1000+ camcorder with what was clearly not a very “engineering” solution, but hey…I was ready to try anything. After confirming that several users also shared the same opinion (no doubt with varying degrees of success) I directed a fair share of my pent-up frustration on the hapless machine. Yes, this has a happy ending! I was immediately back in business, again capturing loads of video action (much to family’s chagrin, but that’s another story…).

Take Away: It’s time to acknowledge the changing reality around us and do something about it. Sony has a lot going for it, but a lot of bad buzz floating out there too. It’s never too late to smack your web presence back into shape so it does what it’s intended to do: Bring in the best leads, help monitor  — and quickly respond to — the good (and any bad) buzz around you, and ultimately improve your brand image and bottom line. If you agree, sign up for a free consultation today. See how you can create and implement an effective strategy for your web presence going forward.

PS: At the very least, you now know of a low-cost (and low-tech, albeit therapeutic) method to repair any of your seemingly high-tech electronic gadgetry that may malfunction in the future.

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From barackobama.com to whitehouse.gov »


| by Shyam Subramanyan on January 21st, 2009 | 1 Comment »

I was registered on Obama’s site for more than a year leading up to the elections.  I was impressed with how his campaign managed his web presence across various channels.  I was also registered at johnmccain.com and hillaryclinton.com so I could follow all the lead characters in the race closely.

Thinking back, as an audience, there were two things that Obama’s campaign did much better than the other campaigns.   First, the consistency in which they kept in touch with their audience.  As audience, there’s something comforting about knowing how often and familiarity with the tone of communication you receive from an organization.  The consistency creates a rhythm for the organization, but more importantly it creates a rhythm for the audience as well.  There were no periods of lull or sudden frenzy that was apparent in the other campaigns.  Second, the complete orchestration of the content of the email campaigns, website, and content distributed through social media outlets.   If you click through or visit the website following an email communication, the media elements on barackobama.com kept you focused on that specific message.  With other campaigns, it was very clear that different arms of the campaign were working different channels and I was left with more questions than answers with the two minutes I was ready to spend with them.

Now there’s a new whitehouse.gov website that promises to extend what I experienced with barackobama.com. You can sign up here like I did.

Will the ingenuity of barackobama.com translate to whitehouse.gov?  Will change really come to Washington? Based on what I saw on barackobama.com, there’s much to be hopeful!

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